Saturday, 14 June 2008
Skype users beware
Skype is running again in the UAE for computer to computer calls, some people can call landlines but others can't. If a user wants to add credit to their Skype account they are forced by Skype to use a UK site called Moneybookers. I was punted onto the Moneybookers site when I clicked "add credit" on my Skype page only to find that I couldn't get into the Moneybookers site initially because UAE users have to use a VPN to access Skype and Moneybookers won't accept contacts from anonymous proxies. The only thing to do is disconnect from Skype and close the VPN, then go back onto the net and into the Moneybookers website direct. First, you are asked to intially register and you're sent a confirmation email. You then go back into the Moneybookers site and after completing the registration process which includes giving all credit card details, to my horror they immediately blocked access to my Moneybookers 'account' (if such a thing even existed). It was instantaneous: I gave the cc details and immediately I was "blocked". Yes there's sufficient credit on the card. Moneybookers have a complaints "process" on their website so I've filled out the form, probably a completely pointless exercise, if I get a response at all it'll be one of those smarmy "....your complaint will be handled by the first available customer care consultant..." They have the cc details and that's all they wanted. This has been my experience with Moneybookers this morning and all I can say after my experience is 'Beware'.