The Air New Zealand website is one of the most user UNfriendly, frustrating business sites ever. As a potential passenger its impossible to access even simple, basic information for example, flights between Sydney and Rotorua (the rumour is they fly direct, probably in a Tigermoth but moving along) without entering a code which I typed in but their site refuses to accept it and gives me another code which their site refuses etc etc. I have now tried 9 different codes in an attempt to get flight details and I've had it with them. Other airlines have websites that give information easily and quickly but Air New Zealand's answer is to give a full page of instructions on how to change your computer settings to access their crappy site as they are too cheap to optimise it for all browsers. If I want computer instruction I'll go to Microsoft, I just want to make a flight booking through Air New Zealand's website but they make it impossible. So I'm going Emirates. Yallah!